Effective Date: 29th March 2025
Thank you for choosing Aetwork. We value our customers and strive to provide high-quality digital products and services. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed. By purchasing from Aetwork, you acknowledge and agree to this policy.
1. General Policy
Due to the nature of our business, all sales are considered final. As our products and services are digital and delivered instantly, we do not offer refunds or cancellations under normal circumstances.
2. No Refund Policy
Refunds are not permitted under the following conditions:
- Change of Mind: If the customer decides they no longer want the product after purchase.
- Mistaken Purchase: If the customer mistakenly purchases a product or service.
- Compatibility Issues: If the customer fails to ensure the product meets their system or software requirements before purchasing.
- Failure to Use the Product: If the customer does not use or access the purchased digital product or service.
- Customer Error: If the issue arises due to incorrect input, misunderstanding of the product, or failure to follow provided instructions.
3. Exceptions to No Refund Policy
A refund may be considered only under the following exceptional circumstances:
- Duplicate Payments: If a customer is charged twice for the same purchase due to a technical error, we will issue a refund for the duplicate transaction.
- Defective or Corrupt Files: If the digital product delivered is corrupted, inaccessible, or incomplete, and we are unable to provide a functional replacement.
- Unauthorized Transactions: If a purchase was made fraudulently, and the customer provides verifiable proof of unauthorized use of their payment method.
Refund requests for these exceptions must be submitted within 7 days of purchase and require valid proof.
4. Cancellation Policy
Since our digital products and services are delivered instantly upon payment, order cancellations are not possible once a transaction is completed.
For subscription-based services, cancellations will be effective at the end of the current billing cycle, and no partial refunds will be issued for unused portions of the subscription period.
5. Chargebacks and Disputes
Customers who initiate chargebacks or payment disputes without first contacting our support team may be permanently restricted from future purchases. We reserve the right to provide relevant transaction records and communication logs to dispute chargeback claims.
6. How to Request a Refund (For Eligible Cases Only)
If you believe you are eligible for a refund under the exceptions stated above, you must:
- Submit a written request via our Contact Page.
- Include the order ID, proof of payment, and a detailed explanation of the issue.
- Provide any supporting documentation or screenshots, if applicable.
We will review your request within 5-7 business days and notify you of our decision via email.
7. Modifications to This Policy
Aetwork reserves the right to modify this Refund and Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically.
For any further questions, please contact us via our Contact Page.